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Market Financial Center Manager - Chicago Suburban South Market

Company: Bank of America
Location: Oak Lawn
Posted on: January 15, 2022

Job Description:

Job Description:Primary ResponsibilitiesGeneral ManagementResponsible for building client traffic, engaging and appropriately routing clients and client retentionResponsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clientsResponsible for maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goalsEnsure that the FCM/Market Leader directives are continued in the absence of the FCM Participate in market-level initiatives, as prescribed by market leaders Risk Management and Operational ExcellenceDrive operational excellence by engaging staff on business strategy and performance resultsExecute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvementEmphasize the need to exceed metrics while also focusing on long-term strategies and goalsAdhere to and enforce internal and regulatory policies, procedures and processesProactively identify and manage risk in business, product and service transactionsMonitor client-calling activities and ensure we develop the proper client engagementSuccessfully resolve customer issues and escalations in a timely and professional mannerResponsible for associate and customer safety Client Experience & Revenue GrowthFoster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metricsLead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall "One Team"-- - revenue growthEnsure all appointments are assigned to the appropriate financial center associateDrive client relationship management and assist with sales and sales leadershipUnderstand the drivers of, and opportunities to enhance, client satisfaction in the centerEnsure tight connection with the market lead and other "One Team"-- - leaders/partnersService customers using self-service technologies, such as ATMs, online banking or mobile bankingHold associates accountable to deliver against our revenue strategy Talent ManagementResponsible for oversight of associates in the centerObserve, model and coach the financial center team on proper execution of risk and service strategyPersonally invest in talent through interviewing and hiring service and operational associates, where neededEnsure training is completed on time, and continue investment in ongoing educationDrive associate performance through active and continuous coaching, continued education and performance plans Required skillsA minimum of three years recent experience building, leading, managing and coaching a teamDemonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goalsProven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfactionStrong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitabilityProven record of balancing risk and making sound decisions while achieving business goalsStrong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized serviceStrong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering resultsStrong communication skills (including verbal, non-verbal, written and presentation) and active listening skillsProficiency in computer skills and professional programs (for example, Microsoft Office)Ability to pass pre-employment assessments and compliance requirementsAvailability to work weekends and/or extended hours as required to run the businessMust be able to travel to any financial center within the defined market Desired SkillsUndergraduate degreeBilingual (fluent verbal and written)Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitalityJob Band:H5Shift:-- -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:500 --> Job Description:Primary ResponsibilitiesGeneral ManagementResponsible for building client traffic, engaging and appropriately routing clients and client retentionResponsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clientsResponsible for maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goalsEnsure that the FCM/Market Leader directives are continued in the absence of the FCM Participate in market-level initiatives, as prescribed by market leaders Risk Management and Operational ExcellenceDrive operational excellence by engaging staff on business strategy and performance resultsExecute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvementEmphasize the need to exceed metrics while also focusing on long-term strategies and goalsAdhere to and enforce internal and regulatory policies, procedures and processesProactively identify and manage risk in business, product and service transactionsMonitor client-calling activities and ensure we develop the proper client engagementSuccessfully resolve customer issues and escalations in a timely and professional mannerResponsible for associate and customer safety Client Experience & Revenue GrowthFoster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metricsLead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall "One Team"-- - revenue growthEnsure all appointments are assigned to the appropriate financial center associateDrive client relationship management and assist with sales and sales leadershipUnderstand the drivers of, and opportunities to enhance, client satisfaction in the centerEnsure tight connection with the market lead and other "One Team"-- - leaders/partnersService customers using self-service technologies, such as ATMs, online banking or mobile bankingHold associates accountable to deliver against our revenue strategy Talent ManagementResponsible for oversight of associates in the centerObserve, model and coach the financial center team on proper execution of risk and service strategyPersonally invest in talent through interviewing and hiring service and operational associates, where neededEnsure training is completed on time, and continue investment in ongoing educationDrive associate performance through active and continuous coaching, continued education and performance plans Required skillsA minimum of three years recent experience building, leading, managing and coaching a teamDemonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goalsProven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfactionStrong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitabilityProven record of balancing risk and making sound decisions while achieving business goalsStrong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized serviceStrong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering resultsStrong communication skills (including verbal, non-verbal, written and presentation) and active listening skillsProficiency in computer skills and professional programs (for example, Microsoft Office)Ability to pass pre-employment assessments and compliance requirementsAvailability to work weekends and/or extended hours as required to run the businessMust be able to travel to any financial center within the defined market Desired SkillsUndergraduate degreeBilingual (fluent verbal and written)Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitalityJob Band:H5Shift:-- -1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:500 Job Description: Primary ResponsibilitiesGeneral ManagementResponsible for building client traffic, engaging and appropriately routing clients and client retentionResponsible for the general look, feel and attractiveness of the center, ensuring space is leveraged to accommodate clientsResponsible for maintaining camaraderie amongst center associates, while ensuring all teammates drive collectively toward financial center goalsEnsure that the FCM/Market Leader directives are continued in the absence of the FCM Participate in market-level initiatives, as prescribed by market leaders Risk Management and Operational ExcellenceDrive operational excellence by engaging staff on business strategy and performance resultsExecute risk and service delivery strategy, and evaluate key performance indicators to identify opportunities for improvementEmphasize the need to exceed metrics while also focusing on long-term strategies and goalsAdhere to and enforce internal and regulatory policies, procedures and processesProactively identify and manage risk in business, product and service transactionsMonitor client-calling activities and ensure we develop the proper client engagementSuccessfully resolve customer issues and escalations in a timely and professional mannerResponsible for associate and customer safety Client Experience & Revenue GrowthFoster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience and exceeding customer experience metricsLead the lobby and choreography of customer traffic including direct routing of customers to specialists to help drive overall "One Team"-- - revenue growthEnsure all appointments are assigned to the appropriate financial center associateDrive client relationship management and assist with sales and sales leadershipUnderstand the drivers of, and opportunities to enhance, client satisfaction in the centerEnsure tight connection with the market lead and other "One Team"-- - leaders/partnersService customers using self-service technologies, such as ATMs, online banking or mobile bankingHold associates accountable to deliver against our revenue strategy Talent ManagementResponsible for oversight of associates in the centerObserve, model and coach the financial center team on proper execution of risk and service strategyPersonally invest in talent through interviewing and hiring service and operational associates, where neededEnsure training is completed on time, and continue investment in ongoing educationDrive associate performance through active and continuous coaching, continued education and performance plans Required skillsA minimum of three years recent experience building, leading, managing and coaching a teamDemonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goalsProven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfactionStrong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitabilityProven record of balancing risk and making sound decisions while achieving business goalsStrong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized serviceStrong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering resultsStrong communication skills (including verbal, non-verbal, written and presentation) and active listening skillsProficiency in computer skills and professional programs (for example, Microsoft Office)Ability to pass pre-employment assessments and compliance requirementsAvailability to work weekends and/or extended hours as required to run the businessMust be able to travel to any financial center within the defined market Desired SkillsUndergraduate degreeBilingual (fluent verbal and written)Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality Shift:1st shift (United States of America) Hours Per Week:-- -40

Keywords: Bank of America, Oak Lawn , Market Financial Center Manager - Chicago Suburban South Market, Accounting, Auditing , Oak Lawn, Illinois

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