Clinical Office Assistant-Oak Lawn- PRN

Company: Advocate Health Care
Location: Oak Lawn
Posted on: May 20, 2023

Job Description:

Major Responsibilities:

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc. Licensure, Registration, and/or Certification Required:
  • None Required. Education Required:
    • High School Graduate. Experience Required:
      • Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties. Knowledge, Skills & Abilities Required:
        • Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
        • Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
        • Strong organizational skills and attention to detail.
        • Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
        • Ability to operate standard office equipment. Physical Requirements and Working Conditions:
          • Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
          • Must be able to occasionally lift items weighing up to 20 lbs.
          • Must have functional speech, vision, and hearing.
          • Operates all equipment necessary to perform the job.
          • Exposed to a normal office environment. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
            
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                Advocate Aurora Health is committed to diversity and inclusion every single day and in everything we do. Diversity lives in the differences, great and small, that matter to us and make each of us unique - from our age and the color of our skin, to our abilities and the things we believe in. We know that empowering our differences inspires creativity that leads to innovative solutions - for our team members, consumers and communities. And because health care is built upon relationships, it's important for the people we serve to be able to trust us to meet their unique needs. By cultivating an atmosphere of acceptance and compassion, we create a welcoming environment where our patients can heal, our team members can thrive and our business can grow. As a team member, working in a diverse setting allows you the chance to grow in ways that will broaden your perspective to deliver the best possible patient care.

Keywords: Advocate Health Care, Oak Lawn , Clinical Office Assistant-Oak Lawn- PRN, Administration, Clerical , Oak Lawn, Illinois