Receptionist

Company: Grace Point Place
Location: Oak Lawn
Posted on: May 21, 2023

Job Description:

PART TIME - must have step 1 of COVID-19 vaccine by 9/1/2021

GENERAL STATEMENT OF POSITION:

This position is a multi-faceted position, requiring excellent customer service awareness and follow through in many areas and all aspects of our business.

REPORTS TO: Executive Director

ESSENTIAL FUNCTIONS:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Know and understand the vision, purpose, values and goals of Anthem Memory Care
• Responsible to provide "5 star" customer service to all customers whether in person, via computer, or on the phone
• Keep residents informed about activities and special functions
• Maintains reception area/lobby and reception desk. Maintains all office machines and assists others with their use. Keeps reception area free of clutter, organized and presentable
• Know and understand the principles of Anthem Memory Care, including concepts such as the "FISH" philosophy and the service standards that are integrated into our everyday work culture
• Be actively involved in providing "5 star" customer service using the "FISH" philosophy and other tools to do so
• Participates in all departments that use radios, pagers as a form of communication
• Maintains all office master forms, lists and tracking systems used for daily operations
• Attend all staff meetings and in services to keep informed and engaged
• General question answering for a variety of items...what activities are going on, when outings are schedules, where particular staff members are, maintenance service, directions to facility, etc...
• Follow written policy and procedure pertaining to resident rights as well as resident abuse procedure
• Keeps all information in regards to residents/staff confidential MINIMUM TRAINING AND EXPERIENCE:
  
  Ability to read, speak and understand English sufficiently to follow directions and communicate with supervisor, co-workers and residents; some housekeeping experience is desirable but not essential, since on-the-job training will be provided.
  
  CERTIFICATION AND CLEARANCE REQUIREMENTS:
  • Criminal record clearance or criminal record exemption, as required by law
  • Health evaluation to ensure ability to perform duties of the position and the absence of any communicable disease, including tuberculosis and CXR clearance

Keywords: Grace Point Place, Oak Lawn , Receptionist, Administration, Clerical , Oak Lawn, Illinois