Customer Relations Representative - State Farm Agent Team Member
Company: Matt Mitchell - State Farm Agent
Location: Morton Grove
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) matching Bonus
based on performance Competitive salary Flexible schedule Health
insurance Opportunity for advancement Paid time off Training &
development ABOUT OUR AGENCY: Our agency has proudly served the
community for more than two decades and continues to grow with a
close knit team of seven employees who truly enjoy working
together. We believe a positive environment fuels great work, so
our office is always stocked with beverages, coffee, cookies, and
snacks to keep everyone energized throughout the day. We also make
it a priority to connect outside the office by planning a few team
outings each year, whether that is dinner, bowling, a comedy show,
or another fun experience. These shared moments help strengthen our
culture, build camaraderie, and reinforce the sense that we are
more than coworkers, we are a team. ROLE DESCRIPTION: As a Customer
Relations Representative - State Farm Agent Team Member with Matt
Mitchell - State Farm Agent, you will generate the kind of
exceptional customer experiences that reinforce the growth of a
successful insurance agency. Your attention to detail, customer
service skills, and desire to help people make you a fit. You will
enhance your career while resolving customer inquiries,
coordinating with other agency team members, and anticipating the
needs of the community members you support. We look forward to
connecting with you if you are the ideal customer-focused and
empathetic team member we are searching for. We anticipate internal
growth opportunities for especially driven and sales-minded
candidates. RESPONSIBILITIES: Manage customer inquiries and resolve
issues. Maintain customer records and update information as needed.
Assist with customer retention strategies. Coordinate with other
departments to ensure customer satisfaction. QUALIFICATIONS:
Communication and problem-solving skills. Experience in customer
service preferred. Ability to handle high-stress situations calmly.
Bilingual Spanish preferred.
Keywords: Matt Mitchell - State Farm Agent, Oak Lawn , Customer Relations Representative - State Farm Agent Team Member, Customer Service & Call Center , Morton Grove, Illinois
