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Business Development Coordinator Manager

Company: Mike Haggerty Auto
Location: Oak Lawn
Posted on: September 23, 2022

Job Description:

Responsibilities

  • Create, maintain and measure the internet and business development processes (for both sales and service)
  • Manage a group of customer service representatives in a call center environment
  • Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
  • Cultivate engaged, intelligent and consistent staff
  • Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
  • Contribute to high scores for the manufacturers customer satisfaction index (CSI)
  • Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
  • Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
    Qualifications
    • Digital marketing experience is required
    • Superior communication skills, both oral and written
    • Strong email and phone presence is necessary
    • Exceptional leadership skills
    • Outstanding organizational skills
    • Ability to stay strong and calm in a stressful environment; must thrive under pressure
    • Luxury automotive experience is a plus
    • Ability to pass pre-employment background check and drug test

Keywords: Mike Haggerty Auto, Oak Lawn , Business Development Coordinator Manager, Executive , Oak Lawn, Illinois

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