Business Development Coordinator Manager

Company: Mike Haggerty Auto
Location: Oak Lawn
Posted on: September 23, 2022

Job Description:

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturers customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
  Qualifications
  • Digital marketing experience is required
  • Superior communication skills, both oral and written
  • Strong email and phone presence is necessary
  • Exceptional leadership skills
  • Outstanding organizational skills
  • Ability to stay strong and calm in a stressful environment; must thrive under pressure
  • Luxury automotive experience is a plus
  • Ability to pass pre-employment background check and drug test

Keywords: Mike Haggerty Auto, Oak Lawn , Business Development Coordinator Manager, Executive , Oak Lawn, Illinois