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Technical Product Manager

Company: Great Wolf Lodge
Location: Oak Lawn
Posted on: January 25, 2023

Job Description:

Summary: The Technical Product Manager has ownership and accountability to help identify, plan, and coordinate the development and support of customer facing digital technology solutions. The purpose of this role is to create best in class digital solutions that will empower our guests to engage through our digital channels. The Technical Product Manager (TPM) will create roadmap, define features and innovate on trends to optimize conversion, drive sales, and allow guests to self-service through our digital channels. This role is located in Chicago, Illinois.
The position requires day-to-day interaction with product management, including defining market requirements, product requirement documents and packaging the features into product releases. The TPM works closely with key customers, product architects and development, marketing, sales, and support to develop and manage new product functionality and releases. The TPM maintains the product technical road map, creates concept documents, business and use cases for new services, features and functions to support customer demands, growth strategies and profitability targets.

  • Develop the roadmap strategy, vision, business benefits, and prioritization of goals for omnichannel experience, focusing on strategic growth initiatives
  • Maintain deep understanding of initiatives to develop requirements for features and work alongside development to determine technical feasibility
  • Keep up to date with evolving ecommerce and technology trends, and explore new and effective products or enhancements that will improve site & mobile experiences to lift user traffic, engagement, and conversion
  • Collaborate effectively with executive and department stakeholders within the division to understand the needs of the business as it relates to digital and omni-channel
  • Develop deep product understanding to determine useful ways for guests to use smart technology to enhance their experience pre stay and onsite
  • Collaborate with the engineering and design teams to manage timelines and frequent product iterations
  • Contribute to the collection of relevant data to track the success of new programs and features and know how and when to make decisions when you don't have all the data you might want
  • Collaborate with leaders in Product, Operations, and Revenue Management to continually optimize conversion and increase revenue per visit in our digital channels
  • Understand, research and follow technical trends in the industry and in general. Assess emerging products and companies to measure their potential value or threat to the company and its products, as well as make recommendations on which new technologies to invest in or leverage
  • Coordinate A/B and beta tests and analyze the performance
  • Use database queries to analyze performance indicators, evaluate experiments, etc.
  • Define success criteria for testing and product acceptance
  • Work with development leads so that product requirements are understood
  • Coordinate product releases with product, marketing, sales, and development teams
  • Work closely with technical internal teams, including engineering and development, to write user stories and requirements
  • Evaluate competitors and the market for -capability-oriented and emerging development and technology trends
  • Serve as primary product technical expert and evangelist
  • Act as a point of contact for external software providers and vendors

    Required Qualifications:

    • A bachelor's degree is required. An advanced degree in a related field such as computer science, engineering and/or business (MBA) is preferred
    • 6+ years' experience in technical product management in a technology or e-commerce company
    • Familiarity with cross platform design experience including responsive web and mobile app
    • Strong analytical and creative problem-solving skills
    • Effective written and verbal communication skills
    • Experience working in Agile environment
    • Deep knowledge and experience managing A/B and multivariate optimization testing, including tools like Optimizely or Google Optimize
    • Excellent understanding of eCommerce KPIs and conversion and monetization levers
    • Must be self-motivated, detail oriented and able to prioritize effectively.
    • Bias for collaborative action (team player who can drive action). Entrepreneurial mindset of finding a way even with roadblocks.
    • Demonstrated analytical and problem-solving skills
    • Experience managing API, single page app (SPA), and native mobile app products
    • Familiarity with technical subjects including microservices, API integrations, databases, caching, and high availability

      Preferred Qualifications:

      • Experience optimizing website conversion and AOV in an e-commerce role preferred.
      • Enthusiasm and curiosity for new technology, be forward thinking and continuously researching disruptors and disruptive technologies to execute on innovative trends
      • Must be able to effectively interact and communicate with executive management
      • Hands on coding & development experience a plus
      • Experience in a cloud-native environment, ideally Azure
      • Experience with Azure DevOps
        Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Lodge, Oak Lawn , Technical Product Manager, Executive , Oak Lawn, Illinois

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