Technical Product Manager
Company: Great Wolf Lodge
Location: Oak Lawn
Posted on: January 25, 2023
Job Description:
Summary: The Technical Product Manager has ownership and
accountability to help identify, plan, and coordinate the
development and support of customer facing digital technology
solutions. The purpose of this role is to create best in class
digital solutions that will empower our guests to engage through
our digital channels. The Technical Product Manager (TPM) will
create roadmap, define features and innovate on trends to optimize
conversion, drive sales, and allow guests to self-service through
our digital channels. This role is located in Chicago,
Illinois.
The position requires day-to-day interaction with product
management, including defining market requirements, product
requirement documents and packaging the features into product
releases. The TPM works closely with key customers, product
architects and development, marketing, sales, and support to
develop and manage new product functionality and releases. The TPM
maintains the product technical road map, creates concept
documents, business and use cases for new services, features and
functions to support customer demands, growth strategies and
profitability targets.
Responsibilities:
- Develop the roadmap strategy, vision, business benefits, and
prioritization of goals for omnichannel experience, focusing on
strategic growth initiatives
- Maintain deep understanding of initiatives to develop
requirements for features and work alongside development to
determine technical feasibility
- Keep up to date with evolving ecommerce and technology trends,
and explore new and effective products or enhancements that will
improve site & mobile experiences to lift user traffic, engagement,
and conversion
- Collaborate effectively with executive and department
stakeholders within the division to understand the needs of the
business as it relates to digital and omni-channel
- Develop deep product understanding to determine useful ways for
guests to use smart technology to enhance their experience pre stay
and onsite
- Collaborate with the engineering and design teams to manage
timelines and frequent product iterations
- Contribute to the collection of relevant data to track the
success of new programs and features and know how and when to make
decisions when you don't have all the data you might want
- Collaborate with leaders in Product, Operations, and Revenue
Management to continually optimize conversion and increase revenue
per visit in our digital channels
- Understand, research and follow technical trends in the
industry and in general. Assess emerging products and companies to
measure their potential value or threat to the company and its
products, as well as make recommendations on which new technologies
to invest in or leverage
- Coordinate A/B and beta tests and analyze the
performance
- Use database queries to analyze performance indicators,
evaluate experiments, etc.
- Define success criteria for testing and product
acceptance
- Work with development leads so that product requirements are
understood
- Coordinate product releases with product, marketing, sales, and
development teams
- Work closely with technical internal teams, including
engineering and development, to write user stories and
requirements
- Evaluate competitors and the market for -capability-oriented
and emerging development and technology trends
- Serve as primary product technical expert and
evangelist
- Act as a point of contact for external software providers and
vendors
Required Qualifications:
- A bachelor's degree is required. An advanced degree in a
related field such as computer science, engineering and/or business
(MBA) is preferred
- 6+ years' experience in technical product management in a
technology or e-commerce company
- Familiarity with cross platform design experience including
responsive web and mobile app
- Strong analytical and creative problem-solving skills
- Effective written and verbal communication skills
- Experience working in Agile environment
- Deep knowledge and experience managing A/B and multivariate
optimization testing, including tools like Optimizely or Google
Optimize
- Excellent understanding of eCommerce KPIs and conversion and
monetization levers
- Must be self-motivated, detail oriented and able to prioritize
effectively.
- Bias for collaborative action (team player who can drive
action). Entrepreneurial mindset of finding a way even with
roadblocks.
- Demonstrated analytical and problem-solving skills
- Experience managing API, single page app (SPA), and native
mobile app products
- Familiarity with technical subjects including microservices,
API integrations, databases, caching, and high availability
Preferred Qualifications:
- Experience optimizing website conversion and AOV in an
e-commerce role preferred.
- Enthusiasm and curiosity for new technology, be forward
thinking and continuously researching disruptors and disruptive
technologies to execute on innovative trends
- Must be able to effectively interact and communicate with
executive management
- Hands on coding & development experience a plus
- Experience in a cloud-native environment, ideally
Azure
- Experience with Azure DevOps
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Great Wolf Lodge, Oak Lawn , Technical Product Manager, Executive , Oak Lawn, Illinois
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