Medical Director of Center-Oak Lawn

Company: ChenMed
Location: Oak Lawn
Posted on: November 16, 2023

Job Description:

We're unique. - You should be, too.We're changing lives every day. - For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? - Do you inspire others with your kindness and joy?We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.The Medical Director, Center is specifically responsible for executing the ChenMed Way and core model in his/her assigned center.
Under the direction of the Market Chief Medical Officer (MCMO), the Medical Director, Center will directly supervise, performance manage and train primary care physicians (PCPs) in his/her assigned center. The incumbent in this role is accountable for maximizing overall clinical value while engaging physicians to improve clinical quality, efficiency, outcomes and physician/patient satisfaction. In addition to being accountable for the overall clinical outcomes of his/her assigned center, he/she will also assist the MCMO in managing day-to-day clinical and business operations and building positive relationships with providers and key stakeholders for all ChenMed/JenCare/Dedicated Senior Medical Centers within the market.
The Medical Director, Center will have approximately 70-90% of time allocated to direct patient care as a PCP and/or other clinical duties, and approximately 10-30% of time allocated to leadership responsibilities, depending on market needs, size of center, patient membership and MCMO direction. The Medical Director, Center may have up to 12 direct reports.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Delivers outstanding clinical outcomes and service to patient panel as a PCP.
• Directs accountability for clinical outcomes and day-to-day management of PCPs in one (1) center in the market, with regular presence in the center under direct management, and under the supervision of the MCMO.
• Manages, mentors and coaches PCPs in his/her assigned center to deliver outstanding clinical outcomes.
• Oversees and facilitates talent development of the PCPs in his/her center including, but not limited to: leading facilitated practice (physician shadowing/coaching), conducting 1:1s with direct reports, executing leadership development plans and performance management.
• Cultivates a center-level physician culture that is fully aligned with and delivering on the ChenMed core model, core values & behaviors and service standards.
• Assists MCMO in training of new practitioners.
• Assists MCMO with recruiting and interviewing PCP and specialist candidates (Note: MCMO makes hiring decisions).
• Reviews/approves center-level referrals and provides back-up for market referral and delegated utilization authorizations.
• Leads physician meetings, training and education of PCPs within assigned center.
• Partners with center manager to co-lead center stand-ups and deliver exceptional patient care across their respective teams.
• Participates in center and team meetings and leads focused clinical discussions in market huddles, super-huddles, physician meetings and may participate in external meetings.
• Accountable for appropriate management of hospital sick days for assigned center as follows: reviews inpatient census daily, delivers feedback to PCPs and ensures PCPs are keeping in contact with hospitalized patients and hospitalists; facilitates review of inpatients and other high priority patients during super huddle, accountable for discharged patients being seen and coaches PCP on appropriate flagging of high priority patients.
• Manages clinical teams to deliver VIP service, standards of care and quality guidelines, HEDIS/STARS, high-risk disease detection and high-risk disease management and other evidence based medicine.Other duties as assigned and modified at MCMO's discretion, which may include:
  • Assists MCMO with market quality and performance improvement initiatives.
  • Oversees monthly scorecard reviews and in conjunction with the MCMO delivery of quarterly CSE analysis.
  • Provides training in other ChenMed entities, as needed.
  • Develops deep relationships with providers and key stakeholders in the market.
  • Uses the understanding of the local market dynamics to drive clinical initiatives.
  • Builds clinical credibility and trust to deepen relationships.
  • May be asked to assist and coordinate, in conjunction with the transition of care team; hospital, SNF, post-acute, UM, and home-based services for the market.
  • Assists with implementation of cost reduction and market clinical strategies.
  • Other key relationships: Center Manager, Market Clinical Manager, other cross-functional market leaders, external sub-specialists and providers in hospitals and post-acute care facilities.KNOWLEDGE, SKILLS AND ABILITIES:
    • Consistently demonstrates the following behavioral competencies:
      • Customer focus - Builds strong customer relationships and delivers customer-centric solutions.
      • Demonstrates self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
      • Ensures accountability - Holds self and others accountable to meet commitments.
      • Drives results - Consistently achieves results, even under tough circumstances.
      • Develops talent - Develops people to meet both their career goals and the organization's goals.
      • Drives engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
      • Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
      • Technical knowledge and skills:
        • Excellent clinical skills.
        • Knowledge and experience in a managed care delivery system.
        • Knowledge of clinical outcomes and quality improvement processes.
        • Experience of population risk management or complex chronic disease care management.
        • History of being a natural teacher to fellow Physicians.
        • Other skills and abilities:
          • Good analytical skills.
          • Ability to build relationships with external organizations.
          • Conflict management and resolution skills.
          • Familiar with, if not proficient in Microsoft Office Suite products, including Excel, Word, PowerPoint and Outlook.
          • Computer skills: Comfortable with the electronic medical record (EMR) and facile with keyboarding.
          • Ability to travel locally, regionally and nationally up to 30% of the time.
          • Fluent in English.
            ESSENTIAL BEHAVIORS AND SKILLS (for own panel initially and progressively is accountable for center):

            • Availability and Accessibility to build trust from their patients. It is expected that CMDs will make themselves as available to their patients as possible by being open and available for walk-in visits and answering phone calls and messages in a timely manner
            • Service Orientation: CMDs provide care that they would want for a family member or for themselves to each patient at every interaction
            • Evidence Based Medicine: The CMD remains updated on evidence-based medicine, but also recognizes that factors outside of traditional medicine, like lifestyle and nutrition, have a large impact on patient health outcomes. The CMD stays up to date on clinical, nutritional, and lifestyle-based interventions to improve outcomes
            • Physician Leadership is integral to good healthcare, so the CMD must be willing to continuously work to develop and improve leadership skills for the benefit of one's patients, their team, their center and the company
            • Quality: Our patients deserve the highest quality of care. This requires a willingness to work with the care teams towards achieving high quality outcomes and quality measures. At the same time, CMD will always be looking for ways to continuously and systematically improve their practice of medicine and the operations of their center
            • Influence: CMD must competently and compassionately influence their patients, their teams, and themselves to achieve the best outcomes
            • Self-Care: A CMD can take the best care of their patients when they are adequately caring for themselves physically, mentally, socially and spiritually. Physician wellness is important for sustainability and promoting the health of physicians, staff, and patients
            • Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software as used in the company
            • Ability and willingness to travel locally as needed in their market, if applicable, nationally for initial training (2 weeks) and then occasionally (up to 25%) regionally and nationally for recruiting or training purposes
            • Fluency in English, verbal and written. There may be jobs in some centers that require fluency in other languages, and this will be made known at the time of application
            • This job requires use and exercise of independent judgmentEDUCATION AND EXPERIENCE CRITERIA:
              • MD or DO in Internal Medicine, Family Medicine, Geriatrics or similar specialty required
              • Current, active MD licensure in state of employment is required
              • Board Eligibility is required; Board Certification in Internal Medicine, Family Medicine, Geriatrics or similar specialty is preferred
              • Once Board certified, CMD will maintain board certification in their terminal specialty by doing necessary MOC, CME and/or retaking board exams as required
              • Must have a current DEA number for schedule II-V controlled substances
              • Basic Life Support (BLS) certification required
              • A minimum of two (2) years' clinical experience in geriatric, adult or family practice setting preferred
              • A minimum of two (2) years' clinical leadership experience is preferred
              • May be an existing high performing PCP or PCP Partner at Chen Med with a proven ability to manage a panel of > 350 patients with outstanding clinical, customer service and cost efficiency. Preferred to have been with the organization > 2 years, be a recognized leader among peers, and be able to lead teams in quality and performance improvement initiatives
              • Will need to successfully complete full medical director training prior to promotion to Senior Medical DirectorWe're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. - Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care. - ChenMed is changing lives for the people we serve and the people we hire. - With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. - Join our team who make a difference in people's lives every single day.

Keywords: ChenMed, Oak Lawn , Medical Director of Center-Oak Lawn, Executive , Oak Lawn, Illinois