Company: Webb Chevrolet Oak Lawn
Location: Oak Lawn
Posted on: May 15, 2022
Job Description Customer Service Representative -
Part-timeOverview/IntroductionWe are looking for a highly motivated
Customer Service Representative to support the customers of the
Webb Automotive Group with a friendly personality, positive
attitude, and the ability to problem solve.Webb Automotive is a
family owned company that has expanded during the last 50 years
throughout Illinois and Northwest Indiana. Webb Automotive offers
opportunities to embrace change, educate, innovate, and expand the
growth in your career. You will experience a constant learning
environment from the start – we are willing to teach you in order
to succeed in this business. Our employees learn from each other,
whether it's through training or sharing best practices to stay on
the cutting edge.Essential Responsibilities & Duties
- Schedule service appointments
- Maintain excellent relationships with customers.
- Focused on customer retention by establish a positive
relationship between the service department and customer.
- Work with Service Advisors and Service Managers to ensure team
goals are being achieved.
- Answer customer questions in relation to service work in a
professional, well-spoken manner and direct customers to Service
Advisors as needed.
- Log and track set and shown appointments using CRM and
- Proactively reach monthly and quarterly call/appointment
- High School diploma or equivalent
- Professional verbal communication skills
- Ability to work in a structured environment and adhere to
policies and schedule requirements
- Must be willing to work evenings and Saturdays
- Proficient with basic computer applicationsOther Experience
- Automotive experience a plus
- Call center experience a plus
- Spanish speaking a plus
Keywords: Webb Chevrolet Oak Lawn, Oak Lawn , Customer Service, Hospitality & Tourism , Oak Lawn, Illinois
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