Guest Service Representative
Company: Thorntons LLC
Location: Oak Lawn
Posted on: May 28, 2023
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Job Description:
The Guest Service Representative (GSR) is responsible for
delighting Thorntons Guests with a fast, friendly, fresh, clean,
and in-stock shopping experience. GSRs assist in maintaining brand
standards through the execution of tasks within the Store Operating
System, providing a craveable fresh food and beverage offering in a
food-safe environment, and supporting store goals and
initiatives.RequirementsEssential Job Functions (Responsible
to)Believe in Zero: Delight Guests by providing service with a How
may I help you attitude. De-escalates Guest service issues by
making an impression that will LAST (Listen, Ask, Solve,
Think)Practice safe working habits that align with company safety
rules. Advise store management of any maintenance or safety
problemsAdhere to all city, county, state, and other applicable
laws and regulations as it relates to restricted sales such as
alcohol, tobacco and lotteryPreparation of fresh food while meeting
and maintaining food safety requirements and standards, i.e., time
and temp logs, dating procedures, washing and sanitizing dishes.
Obtain necessary certifications as requiredDeliver the Budget:
Follow all cash handling procedures as outlined in the Cash
Handling Policy. Assure proper sale and accounting of money
orders/lottery during shift. Accurately account for price
overrides, store use of merchandise, voids, returns and waste.
Ensure that Store Management is made aware of all sales, cash, or
operating discrepanciesKeep coolers, impulse lane merchandise,
store shelves, and displays fully stocked and fronted Use
suggestive selling techniques to suggest items to Guests that
complement their purchases. Encourage Guest participation in the
Refreshing Rewards loyalty program Clean windows, floors, shelving,
counters, and restrooms per Store Operating System Game Plans.
Clean and maintain equipment and ready high-margin products such as
coffee, fountain drinks, etc. Clean the fuel dispensers, parking
lot and grounds surrounding the store, including trash duties, in
all-weather elementsFavorite Place to Work: Live Thorntons Core
Values and contribute to an environment that is welcoming and
belonging for Team Members and Guests Be responsible for your shift
by following the attendance policy and staying familiar with all
company policies as outlined in Thorntons Team Member Handbook
Deliver Growth: Embrace new company initiatives and technologies.
Provide a craveable fresh food offering by maintaining PAR levels
per store expectations Perform additional duties as assigned.Key
RelationshipsRegion Manager Human Resource ManagerGeneral
ManagerStore ManagerGuest Service Representatives SkillsFollows
direction and seeks clarification when requiredSeeks appropriate
support to solve problems in a timely mannerDemonstrates
self-control in stressful situationsAdaptability and flexibility to
respond to a variety of situationsPossesses an open and
approachable demeanor with a positive and constructive toneActively
listens, asks questions, and provides clear, concise information to
others via verbal or written communicationTakes pride in delivering
high-quality Guest serviceTreats Team Members with respect and
values the differences that individuals bring to the teamMeets
performance expectations associated with the
roleKnowledgePrinciples and processes for providing Guest Service.
This includes Guest needs assessment, meeting quality standards for
services, and evaluation of Guest satisfactionPrinciples and
methods for showing, promoting, and selling products or
servicesExperienceAll experience is consideredEquipment/Special
ExpertiseNARequired or Preferred Qualifications/CertificationsHigh
School Diploma or GEDFood Certifications Other ConsiderationsMust
be able to climb a ladder to clean windows, stock shelves, make
price changes, etc.Pursuant to New York City law, must be fully
vaccinated against COVID-19 (meaning you have completed the initial
vaccine series, booster shots not required) and, if hired, present
proof of vaccination by start date. Physical RequirementsMust be
able to climb a ladder to clean windows, stock shelves, make price
changes, etc. Daily Standing, Pushing, Pulling, Reaching, Bending,
Squatting, Climbing, Walking and Lifting up to 50 lbs. Occasional
Sitting and Driving required.Exposed to extreme weather conditions
and temperaturesLong periods of standingExposure to gasoline fumes
and cleaning products* Thorntons LLC is committed to being an Equal
Opportunity Employer, and providing reasonable accommodations to
qualified candidates and employees pursuant to applicable law. We
value and encourage diversity and solicit applications from all
qualified applicants without regard to race, color, gender, sex,
age, religion, creed, national origin, ancestry, citizenship,
marital status, sexual orientation, physical or mental disability,
medical condition, military and veteran status, gender identity or
expression, genetic information, or any other characteristic
protected by federal, state, or local law. If you require
reasonable accommodation as part of the application process please
contact applicationaccommodations@mythorntons.com 9 am 5 pm EST
M-F. Additional Information* Thorntons LLC is committed to being an
Equal Opportunity Employer, and providing reasonable accommodations
to qualified candidates and employees pursuant to applicable law.
We value and encourage diversity and solicit applications from all
qualified applicants without regard to race, color, gender, sex,
age, religion, creed, national origin, ancestry, citizenship,
marital status, sexual orientation, physical or mental disability,
medical condition, military and veteran status, gender identity or
expression, genetic information, or any other characteristic
protected by federal, state, or local law. If you require
reasonable accommodation as part of the application process please
contact applicationaccommodations@mythorntons.com 9 am 5 pm EST
M-F.
Keywords: Thorntons LLC, Oak Lawn , Guest Service Representative, Hospitality & Tourism , Oak Lawn, Illinois
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