Client Service Representative

Company: Guardian Security Services, Inc
Location: Oak Lawn
Posted on: January 8, 2021

Job Description:

History of Guardian Security Services:Guardian Security Services is a locally owned security organization founded in 1975. The company has established itself as a leader in the security industry by providing its services to the most respected clients throughout the Chicagoland area. Guardian Security Services provides customized, cost-effective programs, that exceed client expectations. We have a continuous history of service excellence in providing customized security programs to commercial properties, residential communities, financial institutions, college campuses and manufacturing facilities. We are recognized as the security provider of choice because of our continued extraordinary services provided to all our clientele and employees. A pillar to our success is ensuring our client satisfaction is met in all aspects of the position.Don't let the times bring you down. Look up and come on board with our organization to get your career started! In this day and age you need a career path that will be sturdy and solid. Are you someone looking for a solid career path within a secure working industry? Security may be the place for you. You dont have to be a security officer to work in security, however security experience will be beneficial for this role.Come and join the greatest Security company in all of the Chicagoland area, Guardian Security Services! This position is located in Blue Island. We are currently seeking an individual that can be a decision maker with the uncanny ability to work on his or her own. We are looking for someone that can transition to the company, smoothly, to take on the role of a Client Service Representative. The shift is for overnights and does cover the weekends! A background in Dispatch or in a Call Center will be very beneficial but not required. Pay will be based on experience and qualifications, but, can be up to $15.00/hr! If you think you have what it takes and meet the criteria below, apply today! We look forward to meeting you!Entitlements/Benefits for our employees:

• Salary Expectations:
• $14.00-$15.00/hr Based on experience
• Entitlements/Benefits:
• Major Medical Insurance
• Supplemental Insurance
• Dental/Vision Insurance
• Paid Vacation
• Paid Holidays
• Rx Discounts
• Verizon Wireless discounts
• Service Awards
• Referral Bonuses
• ROOM FOR ADVANCEMENT!Job Qualifications/Requirements:
  • Possess strong customer service and public relation skills, and be able to interact well with people of diverse cultures and backgrounds.
  • Must maintain a working telephone at all times in order for us to contact you.
  • Must have a reliable means of transportation.
  • Answering incoming telephone calls.
  • Directing/routing calls to the appropriate department or personal voice mails.
  • Utilizing a scheduling system to track employee work schedules and to fill open positions due to call offs or requests for additional coverage, as needed.
  • Will monitor Security Officers check-in and check-out calls.
  • Work consistently with Operations Managers to ensure our clients receive the best possible service.
  • Ability to use Window based programs.
  • Ability to utilize Microsoft Office (Word, Excel, and email).
  • Ability to multi-task during the work shift.
  • Willingness and ability to work weekends, holidays, and cover additional shifts as required by company needsEmployment Qualifications/Requirements:
    • Education/Experience: Must be a minimum of 21 years of age. Possess a high school diploma/GED. Have a proven stable work history. Ability to use computers and easily able to retain the use of software and programs.
    • Required Certifications/Screenings: Must have a valid Permanent Employee Registration Card (PERC) or willing to apply for one. All applicants must complete a pre-employment screening process. Includes a background investigation and drug screen.
    • Employee Traits: Mature demeanor, personality and attitude is paramount to your success. Possess strong communication skills, both verbally and written. Must be able to speak, read and write English fluently.(Bi-lingual candidates are a plus!) Maintain an impeccable image and adhere to our professional grooming standards, which includes: No visible tattoo(s) that cannot be covered up with a short sleeve shirt. Must possess exceptional customer service skills, public relation skills and the ability to interact well with people of diverse cultures and backgrounds. Must maintain a working telephone at all times, in order for us to contact you. Must have reliable means of transportation. Flexibility to cover additional shifts, as required, by client's needs.
    • Physical Demands: The duties can be, but are not limited to having the ability to; lift/push/pull over 50 lbs; sit or stand for extended periods of time.To be considered for this position, you must go through the required questions and application process. If you have any questions regarding this position you can reach the recruiting team at 708-385-3300.Guardian Security Services, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other characteristic protected under applicable federal, state, or local laws. Guardian Security Services, Inc. offers industry leading wages, career advancement, and great working environments with a multitude of benefits. License #122.000419

Keywords: Guardian Security Services, Inc, Oak Lawn , Client Service Representative, IT / Software / Systems , Oak Lawn, Illinois