VP - Digital Experience Platforms - AI, NLP, LLM - Remote
Company: Maximus Inc.
Location: Schiller Park
Posted on: January 18, 2026
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Job Description:
Description & Requirements The Vice President – Digital
Experience Platforms is responsible for defining and delivering
Maximus’ enterprise digital experience platforms that enable Total
Experience Management and are operated as Outcome-as-a-Service
(OaaS). This role serves as the executive platform owner for
conversational AI, omni-channel engagement, and intelligent
self-service capabilities supporting citizen, customer, and
employee experiences across public-sector programs. The VP leads
the strategy and execution of a policy-governed, hybrid experience
architecture, integrating deterministic NLP systems of record,
LLM-assisted intelligence, and agentic automation to deliver
secure, scalable, and measurable digital interactions. The role
ensures platforms are designed for reuse, compliance, and
auditability while improving speed of delivery, consistency of
outcomes, and overall experience quality. Partnering closely with
Enterprise IT, AI Governance, Security, Legal & Compliance,
Delivery, and Business Leadership, the Vice President translates
experience strategy into operational platforms with clear roadmaps,
KPIs, and value realization metrics. This role is accountable for
platform innovation, vendor and ecosystem strategy, and continuous
optimization—positioning Maximus as a trusted leader in
outcome-driven digital experience delivery. While not immediately
required, identified candidate must be "clear-able" for both
Federal Civilian and DoD work including Secret clearance This
position is remote. Key Responsibilities: - Lead the strategy,
design, and delivery of digital experience platforms, ensuring
scalability, security, compliance, and auditability. - Develop and
execute a policy-governed hybrid experience architecture
integrating deterministic NLP systems, LLM-assisted intelligence,
and agentic automation. - Ensure platforms adhere to regulatory,
security, and audit standards while enabling reuse and consistency
of outcomes. - Translate experience strategy into operational
roadmaps with measurable KPIs and value metrics; drive continuous
optimization. - Collaborate with Enterprise IT, AI Governance,
Security, Legal & Compliance, Delivery, and Business Leadership to
align platform capabilities with organizational goals - Oversee
vendor selection, ecosystem partnerships, and innovation pipeline
for digital experience technologies. Preferred Qualifications: -
Bachelors degree required; Masters degree preferred - 15 years of
experience in IT related fields with advanced knowledge in digital
experience platforms, conversational AI, omni-channel engagement,
and intelligent automation. - Strong understanding of compliance
frameworks, security protocols, and audit requirements. - Ability
to integrate advanced technologies (LLMs, NLP, agentic automation)
into scalable enterprise solutions. - Strategic leadership with
proven experience in vendor management and ecosystem development. -
While not immediately required, identified candidate must be
"clear-able" for both Federal Civilian and DoD work including
Secret clearance. EEO Statement Maximus is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, age, national origin, disability, veteran
status, genetic information and other legally protected
characteristics. Pay Transparency Maximus compensation is based on
various factors including but not limited to job location, a
candidates education, training, experience, expected quality and
quantity of work, required travel (if any), external market and
internal value analysis including seniority and merit systems, as
well as internal pay alignment. Annual salary is just one component
of Maximuss total compensation package. Other rewards may include
short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees,
including health insurance coverage, life and disability insurance,
a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be
commensurate with job duties and relevant work experience. An
applicants salary history will not be used in determining
compensation. Maximus will comply with regulatory minimum wage
rates and exempt salary thresholds in all instances. Accommodations
Maximus provides reasonable accommodations to individuals requiring
assistance during any phase of the employment process due to a
disability, medical condition, or physical or mental impairment. If
you require assistance at any stage of the employment
process—including accessing job postings, completing assessments,
or participating in interviews,—please contact People Operations.
Minimum Salary $ 242,250.00 Maximum Salary $ 327,750.00
Keywords: Maximus Inc., Oak Lawn , VP - Digital Experience Platforms - AI, NLP, LLM - Remote, IT / Software / Systems , Schiller Park, Illinois
