Operations Area Manager
Company: Ripple Fiber
Location: Itasca
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Salary: Operations Area Manager
| Ripple Fiber We are looking for an Operations Area Manager to
join our growing team that will cover the state of Illinois. About
Ripple Fiber At Ripple Fiber, we deliver more than high-speed
internet. Were creating a ripple effect by producing opportunities
and brighter futures for the residents of the communities we serve.
Join Americas most innovative, industry-leading fiber internet
company, and help shape the future. We believe the biggest wave
starts as a ripple. About our culture We are a dynamic,
fast-growing, and innovative company driven by ambitious
self-starters with entrepreneurial mindsets. Our fast-paced
environment fosters creativity, collaboration, and initiative. We
are people-centric, placing strong emphasis on employee experience,
career growth, and professional development. About the role As an
Operations Area Manager, you will oversee the daily operations of
their team, ensuring that tasks are completed efficiently and
effectively. This role focuses on immediate team management, task
delegation, and the resolution of day-to-day issues. Typically, it
leads occupational staff within the organization. Responsible for
influencing decisions regarding the hiring, firing, disciplinary
action and promotional activity for subordinates. Oversee and
optimize the planning, deployment, maintenance, and performance of
network infrastructure, directing and developing teams to ensure
seamless connectivity, compliance with company and regulatory
policies, and the efficient operation and support of a broad range
of services. Responsibilities: Supervises and manages team of
employees, including technicians, installers and filed supervisors.
Leading regular huddles to discuss and direct assignments.
Overseeing the flow and distribution of inventory and supplies.
Project management, including coordination of materials, scheduling
and third-party vendors. Working with dispatch in apportioning work
orders amongst crew. Ensuring allocation of work. Maintaining
technician work schedules. Attendance management. Maintaining and
reviewing records used to supervise employees, such as work order
close out narratives, key metric reports, and time entries.
Identifying potential issues and missed customer- services
opportunities from prior days work. Providing feedback, training,
and coaching to employees; ensuring employees exhibit care and
proper handling of hardware. Evaluating and appraising employee
performance. Recommending promotions for high-performing employees
and discipline for employees who fail to meet expectations.
Interviewing, and gauging the skill level of potential hires and
transfers. Identifying and removing roadblocks. Conducting in-field
safety and quality inspections. Act as single point of contact for
virtually all customer escalations. Resolve customer complaints.
Required Experience: 3 years of network-related technical
experience, some of which was in a supervisory role. We offer
competitive pay, comprehensive health benefits, 401(k) with company
match, and a supportive work environment where innovation and
teamwork thrive. If youre passionate about making a difference and
being part of a community-focused company, Ripple Fiber is the
place for you. Ripple Fiber is an Equal Opportunity Employer. We
believe that no one should be discriminated against because of
their differences, such as age, disability, ethnicity, gender,
gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race,
creed, color, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status
or any other basis as protected by federal, state, or local law.
Ripple Fiber is committed to providing veteran employment
opportunities to our service men and women.
Keywords: Ripple Fiber, Oak Lawn , Operations Area Manager, Logistics, Transportation & Drivers , Itasca, Illinois
