Bilingual Call Center Representative

Company: Family Eye Physicians
Location: Oak Lawn
Posted on: May 12, 2022

Job Description:

Job Description JOB DESCRIPTION POSITION: Call Center Representative DEPARTMENT: Back Office REPORTS TO: Call Center Manager JOB SUMMARY: This individual is responsible for answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, sending recalls, and making appointment reminder calls. EDUCATION AND EXPERIENCE: High school diploma or equivalent. Two years minimum experience in customer service. ESSENTIAL SKILLS AND ABILITIES: Excellent customer service and communication skills. Accurate data entry. Ability to work as a team member. Management of multiple tasks simultaneously. Motivation to succeed. Strong organization with attention to detail. Empathetic personality with concern and respect for patients--- needs. Composure under pressure. RESPONSIBILITIES: 1. Data Entry and Chart Administration Schedules, reschedules, and cancels appointments as necessary. Updates patient recalls as necessary. Schedules return appointments for follow-up as necessary. Explains all fees and patient financial responsibility. Verifies patient insurance and address information. 3. Consistent Patient Follow-Up Keeps an active cancellation list and uses it as necessary. Confirms all appointments. Company Description Owner Operated the kind of company where there is no beauracraucy.

Keywords: Family Eye Physicians, Oak Lawn , Bilingual Call Center Representative, Other , Oak Lawn, Illinois