Bilingual Call Center Representative
Company: Family Eye Physicians
Location: Oak Lawn
Posted on: May 12, 2022
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Job Description:
Job Description JOB DESCRIPTION POSITION: Call Center
Representative DEPARTMENT: Back Office REPORTS TO: Call Center
Manager JOB SUMMARY: This individual is responsible for answering
the telephone in a courteous and professional manner, directing
calls to appropriate personnel, scheduling appointments, sending
recalls, and making appointment reminder calls. EDUCATION AND
EXPERIENCE: High school diploma or equivalent. Two years minimum
experience in customer service. ESSENTIAL SKILLS AND ABILITIES:
Excellent customer service and communication skills. Accurate data
entry. Ability to work as a team member. Management of multiple
tasks simultaneously. Motivation to succeed. Strong organization
with attention to detail. Empathetic personality with concern and
respect for patients--- needs. Composure under pressure.
RESPONSIBILITIES: 1. Data Entry and Chart Administration Schedules,
reschedules, and cancels appointments as necessary. Updates patient
recalls as necessary. Schedules return appointments for follow-up
as necessary. Explains all fees and patient financial
responsibility. Verifies patient insurance and address information.
3. Consistent Patient Follow-Up Keeps an active cancellation list
and uses it as necessary. Confirms all appointments. Company
Description Owner Operated the kind of company where there is no
beauracraucy.
Keywords: Family Eye Physicians, Oak Lawn , Bilingual Call Center Representative, Other , Oak Lawn, Illinois
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