Part Time Teller

Company: Byline Bank.
Location: Oak Lawn
Posted on: May 16, 2022

Job Description:

Job DescriptionIn this role, you will deliver a high level of customer service by processing customer transactions including deposits, withdrawals, account inquires, etc. You will also be required to periodically travel to other branch locations to help with staffing coverage. Scheduling flexibility is required, along with a willingness to accept new ideas and identify process improvements. Business dress as outlined in the Byline Bank dress code is mandatory.General Duties and Responsibilities: Customer Service

• Adheres to service standards/expectations.
• Answers branch phone inquiries according to the telephone etiquette standards for the Bank.
• Maintains a high level of professionalism when answering the telephone - always returns customers' calls on the same day.
• Provides service to all customers and prospective customers, following the Bank's service standards and guidelines.
• Maintains positive interpersonal relationships with customers and employees. Sales
  • Meets or exceeds monthly sales production goals for products and services as assigned by manager.
  • Demonstrates in-depth product and services knowledge.
  • Identifies cross-selling opportunities by assessing customer needs and explaining product features and benefits and explaining how services meet customers' needs. Identifies and refers business regularly.
  • Identifies and regularly refers business to branch management. Operational Responsibilities
    • Organizes and balances cash drawer in a timely manner on a daily basis and adheres to the cash limit policy and usage of the 2nd drawer.
    • Adheres to and utilizes the BYB Teller Manual that is available in the branch.
    • Follows proper policy regarding the processing of transactions: deposits, withdrawals, check cashing, savings bonds, tax payments, traveler's checks, cash advances, etc.
    • Reports to work in accordance with Branch schedule.
    • Maintains customer confidentiality, adheres to Bank Security Act and Privacy Policy. Safeguards and secures customer information in work area to ensure it is not viewed by others.
    • Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
    • Adheres to Paid Time Off policies.
    • Ensures proper work batching, re-verification, encoding, account numbers on checks, large item copies, etc.
    • Performs other duties as assigned.

Keywords: Byline Bank., Oak Lawn , Part Time Teller, Other , Oak Lawn, Illinois