GENERAL FUNCTION: Performs
a wide range of duties related to the processing and underwriting
of residential mortgage loans. These duties are both file and
vendor level in nature. Maintains contact with external and
internal customers to ensure workflowdeadlines are met. Assumes
primary responsibility for the loan file upon receipt. Proactive in
communicating status on the loan to both the borrower and the Loan
Originator, and managing to the closing date. Responsible for
updating the file andnotepad as work progresses on the processing
system. Takes on a senior role within the team and conducts peer
training for new hires. Handles escalated problems and issues
requiring a senior level knowledge of residential mortgage loan
ESSENTIAL DUTIES & RESPONSIBILITIES:
Manage pipeline of
conventional, government, and/or portfolio
documentation, calculate income, review assets, and analyze
liabilities and clear conditions per delegated
Process all loans types
including conventional, FHA, VA, USDA, Bond and special products
including the most complex loan files
underwriting decision per delegated
Maintain high level of
customer service by being proactive in communicating with the
borrowers and loan originators.
Ensure accurate, complete,
and timely loan data on processing system.
Actively participate in
ongoing efforts to continually improve customer service for
internal and external customers.
appropriate section of HMDA Worksheet.
Review exception reports
to ensure all tasks are completed.
Serve as an intermediary
for loan issues with Loan Originators and other related
Assist in training new
Take active role as an
escalation point within the team based on
Maintain knowledge of
Fifth Third Mortgage Company''s policies and
Perform any other duties
SUPERVISORY RESPONSIBILITIES: None.