H&M Retail Sales Advisor

Company: H&M
Location: Oak Lawn
Posted on: January 15, 2022

Job Description:

Job Description

Title: Sales Advisor

Function: Sales

Department: Store

Reports to: Department Manager, dotted line to Department Supervisor

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers' first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our Customers to shop through Store Operations and Great Garment Care. By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies, procedures and legal requirements. By acting in line with our Values and being a role model, you contribute to H&M's business success.

Role responsibilities include, but are not limited to:

Best Customer Experience

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You always put our customers' first and offer assistance and share your Product and Fashion knowledge.

Direct Customer Service
Demonstrate the 5 basic demands to greet and engage with our customers in the service areas and on the sales floor
Apply a 'Heads up' approach - be aware of customers that require assistance and offer help
Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, promoting campaigns, offers, activities and company initiatives (i.e., sustainability efforts, garment collecting)

Sales & Profit

You are responsible for delivering a Best Customer Experience that contributes to the Sales and Profit in your store. You create an environment that is easy to shop through Store Operations and Great Garment Care. You follow all required H&M procedures, routines and best practices in all areas of the store, so sales goals can be reached

Store Operations
Keep the fixtures full and tidy regularly throughout the day to maximize sales
Ensure great garment care to sell the products in their best condition at the right time
Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
Ensure all areas of the sales floor and back of house are always clean and tidy, this includes but not limited to:
Maintaining cleanliness of, and sweeping on sales floor, fitting rooms, and BOH areas
Dusting all counters/hard surfaces, removes all spills, trash and debris from store
Maintaining the cleanliness of employee kitchen areas including cleaning/disinfecting surfaces
Maintaining cleanliness of all bathroom facilities on an as needed basis

Garment Processing Procedures
Actively process, stock and replenish garments on sales floor and stock room
Fold, hang, display and merchandise garments per H&M guidelines to maximize selling opportunities
Unload delivery truck, receive, open & unpack merchandise and label merchandise with security tags within efficiency time goals

Cash Handling Procedures
Handle payments and returns
Ring on the register, report & handles all required transactions, issue receipts & fold and place merchandise in appropriate bag following the register best practice routine

Policy and Safety Routines
Follow all procedures and routines regarding safety, security and administrative processes in all areas of the store
Execute reductions, price changes, and transfers

Best Team

By sharing your knowledge and skills with your colleagues you actively contribute to creating a Best Team in order to meet the expectations of our customers. You work in accordance with H&M standards, policies and procedures and legal requirements.
Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
Give honest and constructive feedback to your colleagues to develop their skills
Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues and customer safety at all times

Qualifications

Minimum Qualifications:
High School graduate or equivalent preferred
6 months of experience in customer service, preferred
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
Ability to climb a ladder and use a step stool

Requirements:
Excellent customer service skills
Ability to recognize and execute selling opportunities
Ability and willingness to run a cash register
Good communication and organizational skills
Ability to multi-task in a fast-paced environment
Ability to take initiative to complete tasks and solve problems
Ability to meet deadlines
Ability to manage time and prioritize
Must be able to work a flexible work schedule including nights and weekends

Financial Accountability: None

Additional Information

All your information will be kept confidential according to EEO guidelines.

Keywords: H&M, Oak Lawn , H&M Retail Sales Advisor, Sales , Oak Lawn, Illinois