Patient Service Rep, Full-Time, Oak Lawn
Company: Advocate Health
Location: Oak Lawn
Posted on: September 19, 2023
Job Description:
To provide efficient, effective, quality customer service and
practice support through a variety of general office duties
including scheduling, coding, registration and billing. Maximize
revenues by collecting payment at time of service and entering
accurate and up-to-date billing information (address, insurance
coverage, etc.) into the patient accounting system. Assists
clinical staff in maintaining accurate medical records.Major
Responsibilities:
- Patient Services: Provides efficient, high-quality service to
patients who arrive for appointments or who telephone or visit in
person to request appointments or information on tests and
procedures, bills and charges, referrals, and other matters.1.)
Greets and accurately registers patients in EMR system verifying
essential billing and demographic information.2.) Coordinates
scheduling of patient appointments (phone and in-person requests)
accurately and efficiently.3.) Answers multiple incoming telephone
lines, accurately determining the appropriate recipient of the call
or message and referring them promptly and appropriately.4.)
Distributes communications accurately, based on practice protocol.
Includes pagers, faxes, emails.5.) Resolves a variety of patient
questions, including HMO referrals, billing and queries about
services and test results; refers complex issues to practice
manager or a clinical staff member, as appropriate.6.) Schedules
future appointments and requisitions, laboratory tests, radiology
procedures and other special diagnostic tests as needed. May
coordinate with appropriate sections of hospital admission and/or
outpatient admissions and surgery.7.) Notifies patient care area
when patient has arrived and is ready to be seen. Attends to
waiting patients in reception and ensures that they are seen in a
timely manner or are promptly notified of unexpected delays.8.)
Accurately identifies type of insurance from card, understands
different types of payers, and verifies eligibility if
necessary.9.) Performs other related duties as required.
- Billing Services: Ensures the collection of maximum possible
fees at the time of service and accurate follow-up billing
information on the patient and payer.1.) Reviews encounter forms
for accuracy and completeness, checks with physician for missing
information.2.) Enters patient charges into the EMR system
according to established policies and procedures.3.) Batches
encounter forms and balances charges.
- Medical Record Services: Upholds standards of the practice and
of the medical group for accurate and timely medical records.1.)
Ensures the availability of properly prepared patient medical
records, daily schedules and related forms. Maintains medical
record including loose filing and re-filing of charts daily. Pull
and prepares charts for appointments.2.) Maintains confidentiality
around all patient information, both in front of each patient being
treated and around other patients in the area.3.) Releases
information from records, only according to corporate policies and
procedures.Education/Experience Required:
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult
caller/customers/patients.Knowledge, Skills & Abilities Required:
- CRT/PC experience in a customer service setting.
- Working knowledge of eClinicalWorks and scheduling sections of
the eClinicalWorks system preferred.
- Strong communication skills.
- Ability to solve problems posed by callers seeking referrals,
appointments, billing issues and clinical information.Physical
Requirements and Working Conditions:
- Ability to function in a high volume, multiple-task
environment, possibly in a crowed or closely shared workspace.
- Exposure to ill patients.
- Ability to work under stressful conditions with demanding
customers.
- Ability to lift up to 35 pounds without assistance. For patient
lifts of over 35 pounds, or when patient is unable to assist with
the lift, patient handling equipment is expected to be used, with
at least one other associate, when available. Unique patient
lifting/movement situations will be assessed on a case-by-case
basis.This job description indicates the general nature and level
of work expected of the incumbent. It is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities required of the incumbent. Incumbent may be
required to perform other related duties.
Keywords: Advocate Health, Oak Lawn , Patient Service Rep, Full-Time, Oak Lawn, Sales , Oak Lawn, Illinois
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